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SALON POLICY
We value our reputation not only for providing exceptional salon services, but also for creating a professional, comfortable, and enjoyable experience for every guest. Our salon policies are designed to protect the time of our clients and stylist while allowing us to provide the level of service you expect from KNX Salon.
Please review the following policies prior to scheduling your appointment.
In order to best serve you, advanced reservations and consultations are required prior to hair extension services, chemical services, blowouts, and other specialized services. A valid debit or credit card may be required on file to secure certain appointments. Specialized packages are available for wedding parties and other special events.Hair extension consultations are $100 and must be paid at the time of booking. If you book your recommended extension service with KNX Salon within 30 days, the full $100 consultation fee will be credited toward your extension service. If you choose not to book within 30 days, the consultation fee becomes non-refundable.
For all extension installation and/or multiple salon service requests, we require a non-refundable deposit of 50% of the total salon service; including the extension hair purchase (if applicable) at least 72-hours prior to your appointment. The remaining 50% balance will become due at the time of your installation appointment. If you choose to provide your own hair, the non-refundable deposit required will be 50% of the installation cost only. And the remaining balance due at the time of your installation appointment. We allow a 'One-Time Rescheduling Courtesy', if you're unable to make the scheduled installation appointment, you will NOT forfeit your deposit. Provided you notify KNX SALON within at least 24-hours of the set appointment and if the appointment is rescheduled and held within 15 days from the date of the original appointment. No other courtesies will be allowed for cancellations or no-shows. Otherwise, your deposit will be forfeited. Only cash will be accepted for the non-refundable deposit payment. If you change the color or texture of your natural hair between the consultation and the application appointment, you agree to notify KNX SALON prior to the appointment, in order to schedule a new consultation. A new deposit may be required.
Strictly Enforced 24-Hour Cancellation Policy Appointment Cancellation PolicyYour appointment is important to us and is reserved especially for you. We understand that life happens and plans sometimes change. We kindly request a minimum of 24 hours' notice for cancellations or rescheduling.Cancellations and No-Shows24 hours or more notice: No cancellation fee.Less than 24 hours' notice: 50% of the scheduled service total.No-shows: 100% of the scheduled service total.Late arrivals: Arrivals more than 15 minutes late are subject to a $30 late fee. Depending on availability, your appointment may need to be rescheduled.
Appointment GuaranteeA valid credit or debit card is required on file to secure applicable appointments. Your card will not be charged at booking unless a deposit or prepayment is required. Applicable cancellation and no-show fees may be charged to the card on file.Salon CancellationsShould KNX Salon need to cancel or reschedule your appointment, we will make every effort to provide advance notice and accommodate you at the next available opportunity.Thank you for respecting our time and allowing us to provide a personalized experience for every KNX Beauty.
At KNX Salon, we want your salon experience to be as enjoyable as possible. In order to expedite your service, we ask that our clients arrive on time. We will do our best to ensure that your appointment begins on time and is completed in a timely fashion. However, if we are running behind schedule, we will call you in order to prevent you from having to wait. As a courtesy, you are given a 15-min grace period after the time of your scheduled appointment. We cannot ensure service for clients who arrive late after the grace period to their appointment and may be asked to reschedule your appointment and will be assessed a $30 late fee.
Our salon is happy to provide you with the best 100% human hair in the hair industry. KNX Salon offers an assortment of hair at reasonable prices for purchase in our online store at: KNXHair.Mayvenn.com. KNX Salon uses only 100% Human Hair and as with all natural products variance may occur. KNX Salon is not responsible for any naturally occurring variances in the human hair product.
We also partner with outside vendors to make sure we offer a wide range of hair extension choices. We do not require that you buy your hair from us; however, all hair requirements will be discussed during the consultation.
KNX Salon reserves the right to modify, discontinue, or raise prices on certain services and/or treatment without prior notification to ensure that maximum standards of service and quality are met. All services are priced separately and any shampoo, perm, cut, style will be added to the base price of your selected service. Prices are determined upon the length, density, style & time. Longer hair is priced slightly higher.
When booking your appointment online, please keep in mind this is an appointment request and not an appointment confirmation. Please allow up to 3 hours for your appointment request to be confirmed via an email or by phone. You may book your appointment at least 1 month in advance. Online bookings cannot be made by persons under 18 years of age.
For their own safety and the comfort of other clients, we ask that children under 12 not accompany you on your visit unless they are being serviced. Parents or legal guardian must be present at all times while child is being serviced. Please make all necessary child care arrangements prior to your visit. Your support and understanding of our policy regarding child safety is greatly appreciated.
We strive to provide world-class service to our customers and to ensure you are satisfied with those services. Therefore, if for any reasons you are not, please let us know before leaving the salon and we will do our best to accommodate your needs. Should any issues arise after leaving the salon, you must come back within 48 hours, with hair in the same condition in which it was installed by our stylists, to have hair examined and/or possible correction. We do not offer refunds for services rendered. KNX SALON service guarantee applies to all services we offer, we are not responsible for any damage or hair loss due to a salon service including weave or extension service being removed outside of our salon. We recommend you have these services done by our stylists.
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