We value our reputation not only for providing excellence in technical services, but creating an atmosphere of genuine caring and concern for your well-being. Please don't hesitate to advise your representative if you need any assistance or have any questions.
HAIR EXTENSION PURCHASES
Our salon is happy to provide you with the best 100% human hair in the hair industry. KNX Salon offers an assortment of hair at reasonable prices for purchase in our online store at: KNXHair.Mayvenn.com. KNX Salon uses only 100% Human Hair and as with all natural products variance may occur. KNX Salon is not responsible for any naturally occurring variances in the human hair product.
In order to best serve you, advance reservations and a consultation are required prior to any hair extension, chemical application or group appointments and may require a major credit card to secure appointments. Specialized packages are available for your wedding parties or other specialty events. Consultations are complimentary.
Strictly Enforced 24-Hour Cancellation Policy
HAIR EXTENSION DEPOSITS
TIMELY / LATE ARRIVALS
At KNX Salon, we want your salon experience to be as enjoyable as possible. In order to expedite your service, we ask that our clients arrive on time. We will do our best to ensure that your appointment begins on time and is completed in a timely fashion. However, if we are running behind schedule, we will call you in order to prevent you from having to wait. As a courtesy, you are given a 15-min grace period after the time of your scheduled appointment. We cannot ensure service for clients who arrive late after the grace period to their appointment and may be asked to reschedule your appointment and will be assessed a $30 late fee.
KNX Salon is a pet-free salon, due to our lease agreement and California State Board of Barbering & Cosmetology Regulations. *State Certified Guide Dogs with Proper Identification are allowed to accompany any client.
For their own safety and the comfort of other clients, we ask that children under 12 not accompany you on your visit unless they are being serviced. Parents or legal guardian must be present at all times while child is being serviced. Please make all necessary child care arrangements prior to your visit. Your support and understanding of our policy regarding child safety is greatly appreciated.
When booking your appointment online, please keep in mind this is an appointment request and not an appointment confirmation. Please allow up to 3 hours for your appointment request to be confirmed via an email or by phone. You may book your appointment at least 1 month in advance. Online bookings cannot be made by persons under 18 years of age.
We gladly accept (Cash, Zelle, Debit, Visa, Mastercard, Discover) for all other salon services. No personal checks will be accepted.
KNX Salon reserves the right to modify, discontinue, or raise prices on certain services and/or treatment without prior notification to ensure that maximum standards of service and quality are met. All services are priced separately and any shampoo, perm, cut, style will be added to the base price of your selected service. Prices are determined upon the length, density, style & time. Longer hair is priced slightly higher.
There are NO refunds for products or services purchased at KNX Salon.
We strive to provide world-class service to our customers and to ensure you are satisfied with those services. Therefore, if for any reasons you are not, please let us know before leaving the salon and we will do our best to accommodate your needs. Should any issues arise after leaving the salon, you must come back within 48 hours, with hair in the same condition in which it was installed by our stylists, to have hair examined and/or possible correction. We do not offer refunds for services rendered. KNX SALON service guarantee applies to all services we offer, we are not responsible for any damage or hair loss due to a salon service including weave or extension service being removed outside of our salon. We recommend you have these services done by our stylists.